Order to Cash (OTC or O2C) is a set of business processes that involves receiving and fulfilling customer requests for goods or services.
An order to cash cycle consists of multiple sub-processes as shown in the Fig. 1.2.3.
Customer Order: Customer order received is documented.
Order Fulfillment: Order is fulfilled or service is scheduled.
Delivery Note: Order is shipped to customer or service is performed with delivery note.
Invoicing: Invoice is created and sent to customer.
Collections: Customer sends payment /collection.
Accounting: Collection is recorded in general ledger.
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